Refund policy
Refund Policy
Every Wraith Hoodies piece is made to order. Because each hoodie is produced for the customer who ordered it, we do not accept returns or exchanges. Please read this policy and check the size chart before you order.
Wrong or damaged orders
If we send the wrong item, the wrong flavor or size, or your hoodie arrives damaged or with a clear manufacturing defect, we will make it right. Email info@wraithhoodies.store within 14 days of delivery with your order number and clear photos of the problem.
Once we confirm the issue, you get a full refund. If you still want the hoodie, we will also send a correct replacement free of charge. You do not need to send the original item back.
What we do not refund
- Change of mind, or you simply do not like the item.
- Sizing. Full measurements in centimeters and inches are on every product page, so orders that do not fit as expected are not refunded or replaced.
- Damage from normal wear, washing, misuse or alterations.
- Small differences in color or print placement between the photos and the finished hoodie. Screens vary and each piece is made individually.
Cancellations
You can cancel for a full refund within 12 hours of placing your order. After that the order is already in production and cannot be cancelled.
Lost packages
If tracking shows no movement for 15 business days, or your order is marked delivered and you did not receive it, email us. We will open a trace with the carrier and, if the package is confirmed lost, refund you or resend the order for free.
How refunds are paid
Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to show, depending on your bank or card provider.
Your legal rights
Nothing in this policy limits any rights you have under the consumer laws of your country that cannot be waived.
Contact
Questions about an order: info@wraithhoodies.store